Thoughtfully made, responsibly sourced.
100% plant-based, zero animal ingredients.
Always kind, never tested on animals.
FAQs
Find answers to our most frequently asked questions.
Orders & support
How do I place an order?
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Simply browse our collections, select the candle or item you love, choose your size or scent, then click “Add to Cart” and complete checkout with your preferred payment method.
Have further questions? Contact us
How can I check my order status?
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Once your order is placed, you’ll receive a confirmation email with tracking information. You can click that link to view your shipment status at any time.
Have further questions? Contact us
Can I change my shipping address after my order is placed?
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If you contact us promptly—before your item has shipped—we’ll do our best to update your shipping address for you. Once it’s shipped, however, we’re unable to reroute the package.
Have further questions? Contact us
How do I cancel my order?
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Please email our support team as soon as possible. If your order hasn’t yet shipped, we may be able to cancel it and issue a refund. If it has shipped, you’ll need to initiate a return after delivery.
Have further questions? Contact us
How do I know if my order is confirmed?
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You will receive an order confirmation email from our team as soon as your order is placed.
Have further questions? Contact us
How do I get a refund?
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Please contact our team for questions regarding exchanges and returns and we will be happy to assist you!
Have further questions? Contact us
What payment methods do you accept?
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We gladly accept major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay.
Have further questions? Contact us
Shipping & returns
Do you offer a free shipping?
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Yes. We offer free shipping on orders of $150 or more within the continental U.S.
Have further questions? Contact us
What is your refund policy?
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If you’re not completely satisfied with your purchase, please notify us within 14 days of delivery for a full refund or exchange (excluding shipping fees). Items must be unused and in original condition.
Have further questions? Contact us
What if my item arrives damaged?
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We’re so sorry. Please contact us immediately with a photo of the damage and your order number. We will arrange a replacement or refund right away.
Have further questions? Contact us
Which countries do you ship to?
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At this time, we ship to the United States only. We hope to expand internationally soon—join our newsletter for future updates.
Products
Can I see your certificates?
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Absolutely. We’re committed to transparency. Contact us at support@soydelicious.com and we’ll be happy to share our certifications and ingredient sourcing.
Have further questions? Contact us
Where are your products made?
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Our candles are handcrafted with care in Miami Florida, in a facility that prioritizes ethical labor practices and clean manufacturing standards.